Prerequisites
- You are logged into your UMX account
- You have access to your currently bound email (if not, skip to the "Cannot Access Old Email" section)
- The new email address is not already registered with an UMX account
Steps
Step 1: Go to Security Settings
After logging in, click your avatar (top right) → Account Management → Security Settings → Change Email.
Path:Profile › User center › Security center › Email > Manage
Step 2: Verify Your Identity
The system will require you to complete one of the following verifications:
| Method | Details |
| Current email verification code | A 6-digit code is sent to your old email; valid for 10 minutes |
| Google Authenticator | If 2FA is enabled, enter the real-time dynamic code |
Step 3: Enter and Confirm Your New Email
- Enter your new email address.
- The system sends a verification link to the new email (valid for 30 minutes).
- Open your new email inbox and click the verification link to confirm.
Step 4: Change Complete
- Once verified, the new email takes effect immediately — all future notifications will be sent to the new address.
- The system will send a change notification to your old email informing you that the email has been updated.
Security Cooling Period [To Be Confirmed]
| Restriction | Duration | Reason |
| Withdrawals | Suspended for 24 hours | Prevents asset transfers in case of account compromise |
| Password change | No additional restriction | Can be done immediately |
⚠️ The cooling period above is based on industry best practices. Please verify with your Product/Risk team before publishing.
Cannot Access Old Email
If you can no longer access your old email (e.g., email account deactivated or password forgotten), follow these steps:
- Submit a ticket: Go to UMX Support Center and select "Account Security → Change Bound Email" to submit a request.
- Identity verification: Provide the following materials as instructed by support—
- Photo of the ID document used during registration (front and back)
- Selfie holding the ID document with a handwritten date
- Screenshot of a recent transaction on your account (for additional verification)
- Manual review: The support team will complete the review within 1–3 business days. [To Be Confirmed]
- Complete the change: After approval, the system sends a confirmation link to your new email — click it to finalize the binding.
FAQ
Q: What if I don't receive the verification email at my new address? Check your spam/junk folder; confirm the email address is spelled correctly; wait 2 minutes and click "Resend."
Q: Can I still log in with my old email after the change? No. Once the change takes effect, login credentials switch to the new email immediately.
Q: Does changing my email affect my API Keys or sub-accounts? No. API Keys and sub-account permissions are not affected by an email change.